1. What are the delivery times?
Standard delivery takes between 7 to 15 business days depending on your location. Express options may be available at checkout.
2. What is your return policy?
We accept returns within 14 days of delivery for unused items in their original packaging. Please contact us at contact@thewayenbeauty.com to initiate a return.
3. Are the hair products made from natural human hair?
Yes! Our wigs and hair extensions are made from 100% natural human hair, ensuring a realistic look and feel that can be styled, coloured, and treated just like your own hair.
4. How do I choose the right wig size or colour?
We recommend measuring your head circumference before ordering. Our product pages include detailed size guides and colour charts to help you find the perfect match.
5. Do you ship internationally?
Yes, we ship across Europe and internationally. Shipping costs and delivery times vary by destination and are calculated at checkout.
6. How can I track my order?
Once your order is dispatched, you will receive an email with your tracking number. You can use it to follow your parcel in real time on the carrier's website.
7. Are your beauty products cruelty-free?
We are committed to ethical beauty. The majority of our makeup and skincare products are cruelty-free. Check individual product descriptions for details.
8. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment methods available at checkout.