Shipping Policy

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Times

Estimated delivery times after dispatch:

Europe: 7–15 business days
International: 10–20 business days

Please note that these are estimates and may vary due to customs clearance, carrier delays, or peak periods (e.g., holidays).

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order weight. The exact amount will be displayed before you confirm your order.

Order Tracking

Once your order has been dispatched, you will receive an email with your tracking number. You can use it to follow your parcel in real time on the carrier’s website.

Please allow up to 48 hours for tracking information to be updated after receiving your dispatch confirmation.

Customs, Duties & Import Taxes

International orders may be subject to customs fees, import duties, and local taxes upon arrival in the destination country. These charges are determined by your local customs authority and are the sole responsibility of the customer.

The Wayen Beauty & Glamour is not responsible for any delays caused by customs processing.

Lost or Delayed Parcels

If your parcel has not arrived within the estimated delivery window, please contact us at contact@thewayenbeauty.com. We will investigate with the carrier on your behalf.

For parcels confirmed as lost by the carrier, we will offer a replacement or full refund.

Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery at contact@thewayenbeauty.com with clear photographs and/or videos as evidence. We will arrange a replacement or refund accordingly.