Politique de confidentialité
At The Wayen Beauty & Glamour (thewayenbeauty.com), we are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR — EU Regulation 2016/679) and all applicable data protection laws.
DATA CONTROLLER
The Wayen Beauty & Glamour Website: thewayenbeauty.com Email: contact@thewayenbeauty.com
WHAT DATA WE COLLECT
We collect the following personal data when you visit our store or place an order: - Full name and title - Email address - Shipping and billing address - Phone number (if provided) - Payment information (processed securely via Shopify Payments — we never store full card details) - IP address and browser information - Browsing behaviour on our website (pages visited, products viewed, time spent) - Purchase history and order details - Communications you send us (emails, chat messages)
HOW WE USE YOUR DATA
We use your personal data for the following purposes: - To process, fulfil, and deliver your orders - To send order confirmation, shipping, and delivery updates - To manage returns, refunds, and exchanges - To respond to your customer service enquiries - To send promotional emails, newsletters, and offers (only with your explicit consent) - To personalise your shopping experience and product recommendations - To prevent fraud and ensure the security of our platform - To comply with our legal and tax obligations - To analyse and improve our website performance and product offering
LEGAL BASIS FOR PROCESSING (GDPR ART. 6) -
Art. 6(1)(b) — Contract performance: processing necessary to fulfil your order and deliver our services - Art. 6(1)(c) — Legal obligation: processing required to comply with applicable laws (e.g., tax and accounting obligations) - Art. 6(1)(a) — Consent: for marketing communications and non-essential cookies. You may withdraw consent at any time. - Art. 6(1)(f) — Legitimate interest: to improve our services, prevent fraud, and ensure website security
DATA SHARING & THIRD PARTIES
We do not sell your personal data to third parties. We share your information only with trusted service providers strictly necessary to operate our business: - Shipping carriers (e.g., DHL, Colissimo, DPD) — to deliver your orders - Payment processors (e.g., Shopify Payments, Stripe) — to process transactions securely - Dropship suppliers (e.g., CJ Dropshipping, DS Dropship Europe, EPROLO) — to fulfil orders on our behalf - Email marketing tools — to send communications (only with your consent) - Analytics providers (e.g., Google Analytics) — to understand website usage All third parties are bound by GDPR-compliant data processing agreements and are prohibited from using your data for any other purpose.
INTERNATIONAL DATA TRANSFERS
Some of our suppliers and service providers may be located outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission. DATA
RETENTION
- Order and transaction data: retained for 5 years for legal and accounting purposes
- Marketing data: retained until you withdraw consent or unsubscribe - Customer service communications: retained for 2 years
Website analytics data: retained for 26 months YOUR RIGHTS UNDER GDPR As a data subject, you have the following rights: Right of access (Art. 15): to obtain a copy of your personal data; Right to rectification (Art. 16): to correct inaccurate or incomplete data; Right to erasure (Art. 17): to request deletion of your data ("right to be forgotten"); Right to restriction (Art. 18): to limit how we process your data; Right to data portability (Art. 20): to receive your data in a structured format; Right to object (Art. 21): to object to processing based on legitimate interest; Right to withdraw consent: at any time, without affecting prior processing.
To exercise any of these rights, contact us at contact@thewayenbeauty.com. We will respond within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with your national data protection authority (in France: CNIL — www.cnil.fr).
COOKIES & TRACKING
Our website uses the following types of cookies: - Essential cookies: necessary for the website to function (cannot be disabled) - Analytics cookies: to understand how visitors use our site (e.g., Google Analytics) - Marketing cookies: to deliver relevant advertisements (only with consent) You can manage or withdraw cookie consent at any time through your browser settings or our cookie consent banner.
SECURITY
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure, including SSL encryption, secure payment processing, and access controls.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this policy periodically.
CONTACT
For any questions or requests regarding your personal data: Email: contact@thewayenbeauty.com