Política de envio

SHIPPING POLICY — THE WAYEN BEAUTY & GLAMOUR

Last updated: September 2026 At The Wayen Beauty & Glamour, we strive to deliver your orders as quickly and safely as possible. Please read our shipping policy carefully before placing your order.

 PROCESSING TIME All orders are processed within 1–3 business days after payment confirmation. During peak periods (sales, holidays, promotions), processing may take up to 5 business days. Orders placed on weekends or public holidays will be processed the next business day. You will receive a confirmation email once your order has been dispatched.

 FREE STANDARD SHIPPING TO EUROPE We are pleased to offer FREE standard shipping on all orders to Europe. This applies to all EU member states as well as the United Kingdom, Switzerland, Norway, Iceland, and other European countries. No minimum order value is required to benefit from free standard shipping to Europe.

SHIPPING RATES & ESTIMATED DELIVERY TIMES

 Europe (EU, UK, Switzerland, Norway, Iceland and more): - Standard Shipping: FREE - Express Shipping: €10.00 - Standard estimated delivery: 7–15 business days - Express estimated delivery: 3–7 business days United States: - Standard Shipping: $8.00 - Express Shipping: $15.00 - Standard estimated delivery: 10–20 business days - Express estimated delivery: 5–10 business days Canada: - Standard Shipping: CA$10.00 - Express Shipping: €18.00 - Standard estimated delivery: 10–20 business days - Express estimated delivery: 5–10 business days Please note that delivery times are estimates and may vary depending on your location, customs processing, and carrier delays. We are not responsible for delays caused by circumstances beyond our control.

 ORDER TRACKING Once your order has been dispatched, you will receive an email with your tracking number and a link to track your parcel in real time. Please allow up to 48 hours for tracking information to be updated on the carrier's website. If you have not received your tracking information within 5 business days of placing your order, please contact us at contact@thewayenbeauty.com.

 SHIPPING CARRIERS We work with trusted international carriers to ensure safe and timely delivery of your orders. The carrier assigned to your order will depend on your location and the shipping method selected at checkout.

 MULTIPLE ITEMS If you order multiple items, they may be shipped separately and arrive at different times. You will receive a tracking number for each parcel. There are no additional shipping charges for split shipments.

 CUSTOMS, DUTIES & TAXES

 European Union: Orders shipped within the EU are subject to VAT, which is included in the product price at checkout. No additional customs fees apply for orders within the EU. United Kingdom: Since Brexit, orders shipped to the UK may be subject to import duties and VAT depending on the order value. These charges are the responsibility of the customer. United States & Canada: Orders shipped to the US and Canada may be subject to customs fees, import duties, and taxes determined by your local customs authority. These charges are the sole responsibility of the customer and are not included in our shipping rates. The Wayen Beauty & Glamour is not responsible for delays caused by customs processing. We strongly recommend checking your local customs regulations before placing an international order outside the

EU. DELIVERY ADDRESS

Please ensure your delivery address is correct and complete at the time of ordering. We are not responsible for orders delivered to an incorrect address provided by the customer. If you need to change your delivery address, contact us immediately at contact@thewayenbeauty.com. Address changes can only be made before the order is dispatched.

 FAILED DELIVERY ATTEMPTS

 If a delivery attempt is unsuccessful, the carrier will typically leave a notification and attempt redelivery or hold the parcel at a local collection point. If the parcel is returned to us due to multiple failed delivery attempts or non-collection, the customer will be responsible for additional reshipping costs.

 LOST OR DAMAGED PARCELS If your parcel is lost in transit or arrives damaged, please contact us within 48 hours of the expected delivery date at contact@thewayenbeauty.com. Please provide: - Your order number - A description of the issue - Clear photos and/or videos of the damage (for damaged parcels) We will investigate the matter with the carrier and arrange a replacement or full refund as appropriate.

 CONTACT For any shipping-related enquiries, please contact us: Email: contact@thewayenbeauty.com Website: thewayenbeauty.com We aim to respond to all enquiries within 2 business days.